FIND OUT MORE ABOUT HAMIESTORE SHIPPING & RETURN POLICIES

SHIPPING
We offer FREE SHIPPING on all retail orders over $100 (Only applies to residents in Continental United States)

We are unable to fulfill any orders Internationally at this time. We apologize for any inconvenience.

Return and Refund Policy

We are committed to providing you with quality products and excellent service. However, if you receive a damaged or defective order during shipping, we will assist you in the return and refund process. Here are the relevant rules and procedures:

Return and Refund Conditions:

• Damaged or defective products must be reported to us within 7 days from the date of receipt.
• To initiate a return and refund, you need to provide information about the issue along with illustrative photographs.
• The product should be kept in its original condition and not used.

Return and Refund Process:

• Contact our customer service department at [customer service email] or [customer service phone number] to report the issue.
• We will review the information you provide to determine if the product is eligible for return and refund.
• If the product is confirmed to be damaged or defective, we will guide you through the return process. We will take responsibility for the return shipping.
• Once we receive the returned product and confirm the validity of the issue, we will proceed with the refund.

Refund:

• The refund will be issued by returning the original payment method used for the purchase.
• The time it takes to receive the refund may vary depending on your bank and payment method.

We are committed to ensuring that the return and refund process is carried out fairly and promptly to ensure your satisfaction. For any questions or additional requests regarding this policy, please contact our customer service department.

We apologize for any inconvenience you may experience when receiving a damaged or defective product and commit to improving our services to ensure you receive perfect products in the future.

For all purchases made on Hamiestore.com

Refund and Return Policy

If you find yourself less than completely satisfied with your purchase, please don’t hesitate to reach out to us at [email protected] to initiate the refund process. For a full refund, it is necessary to return the diffuser within 7 days of receiving it. The refund will be credited back to the original payment card used for the purchase, with no exceptions.

In the event that you remain dissatisfied after the 7-day money-back guarantee period, we have an alternative solution for you. If you are within the first 90 days of your purchase and can provide proof of your purchase, we will be pleased to offer you a replacement diffuser. To facilitate this, we will send you a prepaid label for the return of the original diffuser.

Please note that refunds are not applicable to clearance items.

This policy applies to all orders within the Continental US. For orders outside the Continental US, while we will happily provide a replacement, you will be responsible for the shipping costs.

Additionally, we understand that in some cases, a video may be the most effective way to document an issue with your purchase. If you wish to provide a video as part of your return request, we will gladly consider it to ensure a smooth refund process.

We are committed to ensuring your satisfaction and strive to offer a hassle-free experience when addressing any concerns or issues with your purchase. Your feedback is valuable to us, and we appreciate your trust in Hamiestore.

HOW DO I RECEIVE MY REFUND? All refunds will be processed in the same way that you paid for the purchase. Refunds and exchanges are NOT valid on clearance items.